Delivery Policy

Scent Core deliveries are primarily handled by Royal Mail or Hermes. Your order is expected to reach you within 3 working days (including Saturdays), but could take longer during busier periods such as bank holidays.

You can track orders and deliveries through my account at www.scentcore.co.uk.

The website currently accepts domestic orders, however if you are located outside of the UK please get in touch if you would like to place an order.

All orders are aimed to be dispatched within 1 working day. Where Scent Core products are handcrafted to order – there may ocassionally be a small lead time on items. You will be notified of any lead times on your order.

Delivery options for orders are;

Local Delivery or Pickup

Within 5 miles of Plymouth
Free
  • Delivery within 5 miles of Plymouth, Devon
  • You will need to arrange a pickup from Plymouth, Devon
  •  

Flat Rate

Standard delivery
£ 5
  • This will apply to candles, reed diffusers and special orders
  • Expected within 3 working days of dispatch
  •  
Standard

Small Delivery

The option for smaller orders
£ 2
50
  • This option is for smaller orders such as wax melts or car diffusers
  • This option should be used for orders up to the value of £10
  •  

Returns Policy

If in the unlikely event you are unsatisfied with your order – Scent Core provide a 7 day returns policy.

Please contact us to raise your return within 7 days of receiving your order.

Returns will need to be unused and in their original packaging. You must send these to the returns address provided. Until the returns have been received by Scent Core you will be liable for the products and must take reasonable care of them.

You will be credited for returned products upon receipt and confirmation that they are in a re-sellable condition.

You will be liable for the postage costs of your return. It is recommended that you use a signed for service with proof of postage as you are responsible for the products until received by us.

You are liable for any diminished value of the product resulting from handling in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).

Where a product is bespoke – such as a custom order or specific requirements – these cannot be re-sold and are not covered by the returns policy.

Damages Policy

Great care is taken to ensure you receive your order is excellent condition. However if an order arrives damaged then please contact us immediately so that this can be disputed with the courier company.
Photographic evidence may be required for this dispute and you agree to provide this if requested.

Once a case has been raised we will arrange a replacement for you as soon as possible. If a return is required then we will provide instructions on how to return the goods to us. We will reimburse the postage costs of returning the damaged order upon receipt of a proof of postage certificate.