Your frequently asked questions

Table of Contents

Products

Current product lines include;

  • Hand crafted soy candles
  • Hand crafted soy wax melts
  • Car diffusers
  • Reed dffusers

The core range is currently made up of a selection of 18 different scents to cover every taste.

 

These are premium, long-lasting scents which will fill any space whether by wax melt, candle or diffuser.

 

There have been more than 60 different scents which have been included as limited editions - once these are gone there is no guarantee they will come back so best to snap them up quick!

Ordering

Yes! Please get in touch with your requests and I'll come back to you whether it is possible to accommodate this.

 

Gifting options are always available 

All scents have a full description with notes to help you make an informed choice.

 

If you are unsure then please feel free to get in touch.

 

Scent is subjective. I usually recommend using wax melts or a sample box as a low investment sample.

Delivery & Returns

Orders are usually dispatched within 2-3 working days and you will receive an email notification when your order has been fulfilled.

 

The preferred courier for small packets is Royal Mail, whilst couriers for anything larger will vary and include Royal Mail, Parcelforce, DPD and Hermes.

Delivery is usually within 2 working days - if you have not received within this time frame then please don't hesitate to get in touch.

Your order is marked as fulfilled on the day it is dispatched - if it has been more than 2 working days since this time then please get in touch and I will be happy to help.

Yes! I offer a free local delivery service within Plymouth, Devon on orders above £10. For orders under £10 there is a small fee for this (cheaper than postage!)

Details of the returns policy can be found on the delivery & returns page

My question wasn't answered?

If you have questions that weren’t answered here then please don’t hesitate to get in touch through the contact page or using Facebook Messenger and I’ll aim to get back to you as soon as possible.

Ready to find your new favourite scent?

With a wide range of wax melts, candles and diffusers - visit the shop now to find your new favourite!